Privacy policy
Privacy Policy
Auzi Hearing Limited
Last updated: May 11, 2025
1. Overview
This Privacy Policy explains how Auzi Hearing Limited (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.myauzi.com, place an order, or otherwise engage with our services (“the Services”).
We take your privacy seriously and are committed to handling your data responsibly and transparently.
2. Information We Collect
We collect personal information in three main ways:
a) Information you provide directly
This may include:
Your name, email address, phone number, and shipping address
Order and payment details
Any information submitted through contact forms or email
Account details (if applicable)
b) Information we collect automatically
Using cookies and analytics tools, we collect:
Device type, browser, and IP address
How you use our website (pages visited, links clicked, etc.)
c) Information from third parties
This includes:
Our e-commerce provider (Shopify)
Payment processors (for transactions)
Advertising and analytics partners (for marketing or site optimisation)
We only collect what's necessary to provide a secure, personalised shopping experience.
3. How We Use Your Information
We use your personal data to:
Process and fulfil orders
Provide customer support
Manage your account
Improve our services and website
Communicate with you, including order updates or promotions
Ensure security and detect fraud
Comply with legal obligations
We do not sell your data.
4. Cookies & Tracking
Our website uses cookies and similar tools to:
Remember your preferences
Improve performance and security
Understand how visitors use the site
You can adjust your browser settings to limit or block cookies. Learn more via Shopify’s Cookie Policy.
We also respect Global Privacy Control (GPC) signals as valid opt-out requests where applicable.
5. Disclosure of Information
We may share your data with:
Service providers (e.g., Shopify, payment gateways, shipping carriers)
Legal or regulatory bodies if required
Marketing platforms, with your consent
Affiliates, if needed to provide services
In all cases, we ensure your data is protected and used only as necessary.
6. International Data Transfers
We operate globally. Your data may be processed outside your home country, including in the UK, EU, and US. When we transfer data, we rely on standard contractual clauses or other legally approved mechanisms to ensure appropriate protection.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request corrections or deletions
Withdraw consent or object to processing
Request a copy of your data (data portability)
Opt out of marketing or targeted advertising
File a complaint with a data protection authority
To exercise any of these rights, email us at hello@myauzi.com
We may need to verify your identity before completing your request.
8. Data Retention & Security
We keep your information only as long as necessary for order fulfilment, legal obligations, or ongoing service needs.
We use industry-standard measures to protect your data, but no system is completely foolproof. Please avoid sending sensitive information over unsecured channels.
9. Children’s Data
Auzi does not knowingly collect personal data from individuals under the age of 16. If you believe a child has submitted information to us, please contact us so we can delete it promptly.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review those policies before submitting any personal data.
11. Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated “Last Updated” date. Your continued use of the site confirms your acceptance of any changes.
12. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact:
Auzi Hearing Limited
📧 hello@myauzi.com
We are the data controller for all personal information collected under this policy.
